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Terms & Conditions

1. About Us

Timbershop is a branded product that provides Timber Traders and Suppliers an electronic platform (website and Hosting Service) for the purpose of online and distance selling.

This website www.whittentimbershop.co.uk is owned and operated by

Timber-On-Line.com Ltd

The Farmhouse

Yew Tree Farm

Stanford North

Kent

TN25 6DH

Registered in England 05681784

Email: admin@timberclick.com

Tel: 01303 814094

On behalf of the Trade Company

Whitten Timber Ltd

Eagle Wharf

Peckham Hill Street

Peckham

London

SE15 5JT

Registered In England 00300737

Email: sales@whittentimber.co.uk

Tel: 020 7732 3804

If you need to contact the trader please use the details above.

2. Make a contract with us

2.1 When you place an order with us, you are making an offer to buy goods from the trader. We will send you an e-mail to confirm that we have received your order.

2.2 Once we have automatically reviewed your order we will e-mail the trader to confirm that we accept your order.

2.2a The trader will then review your order and email or contact you directly to confirm that they accept the order, and that a contract has been made between you and the trader for the provision of goods. Subject to clearance of funds in line with their payment policies.

2.3 In the unlikely event that the goods are no longer available, or that there has been a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between you and the trader.

2.4 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods. Whilst goods may be shown assembled they may require assembly by you.

2.5 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual goods.

2.6 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.

2.7 This contract is covered by English law.

2.8 By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.

3. How to place order

3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. If you prefer to order by telephone you can do so by calling the traders telephone number listed above.

3.2 Carriage charges will be shown prior to completion of your order.

3.3 You will be required to pay for the goods in full at the time of ordering.

3.4 We use secure payment facilities for online purchases. You can pay for your order by Visa, Mastercard, Delta/Connect or PayPal.

3.5 Promotional prices only apply during the period stated.

3.6 All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate.

3.7 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.

3.8 Once your order is complete the trader will notify you of the dispatch date.

4. Delivery & Carriage Charges

4.1 Goods will normally be dispatched from the traders stores within 7 working days and any estimated dispatch date is an estimate, which can change without notice.

4.2 Where there is an occasion for goods to be delivered outside of the 7 working day period the customer will be advised within 24 hours of receipt of order.

4.3 Your order may arrive in more than one delivery.

4.4 We can deliver to areas as detailed on the online delivery schedule accessible from the home page of the website.

4.5 We will deliver the goods to the premises you specify on your order. You must be at home to accept delivery of your order, which is normally between 9:00am and 6:00pm Monday-Friday.

By agreement we can deliver the goods to a specified kerbside location and leave the goods without signed receipt, in these circumstances we accept no liability for missing, loss or damaged goods.

We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.

4.6 Most of our products are relatively weighty items and you may be required to assist the driver in offloading your order.

4.7 Disposal of packing materials is your responsibility.

4.8 Failed delivery will result in an additional delivery charge and a re-booking fee which must be paid to the trader as cleared funds before delivery can be attempted again.

4.9 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.

4.10 Please check the goods on delivery - any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or direct to the trader within a reasonable time.

4.11 If the goods are lost or damaged in transit, please let the trader know promptly.

4.12 Deliveries are made to a ground floor entrance only and must have off-road access and on the condition that there is reasonable access for the safe and prompt delivery of the goods. You should tell us about any special delivery requirements or conditions when you place your order.

All deliveries are kerbside and delivery cannot be made into a property or grounds.

4.13 Sometimes, for reasons beyond our control the trader may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.

4.14 Time is not the essence of the contract unless expressly stated otherwise in writing by a Director of the Trader Company.

4.15 Free delivery may be applicable and details of such deals will be clearly displayed on the delivery fee schedule.

5. Cancellation and returns

5.1 This policy does not apply to goods ordered by businesses which are exempt from the Distance Selling Regulations, or the following goods which are exempt from the right to cancel.

Any items which have been personalized or modified to your specification, such as sheet materials or timber cut to non standard sizes (sizes which do not appear on website), are not covered by our cancellation or returns agreement.

5.2 You can cancel your contract at any time up to 7 working days after the day of delivery. To do this, please e-mail, fax or write to us. We are unable to accept cancellations by phone.

5.3 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

5.4 If you cancel, you must return the goods within 14 days of cancellation, complete with the original packaging to the trader (or any other UK address specified by us), at your own expense. You must ensure that the goods are packaged adequately to protect against damage.

5.5 You may properly examine the goods for 7 working days as you would do had you visited the traders premises, however you may not return any goods that have been installed unless they are faulty.

5.6 If you fail to return the goods, the trader will collect them, and the trader will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to the trader, and this results in damage or deterioration, the trader will charge you for the reduction in value or in some cases the full value of the product should it be returned in an unsaleable condition.

5.7 The trader will refund all monies paid to the trader by you including any postage / carriage within 30 days, less any costs due under this contract.

5.8 Business customers, or customers exempt from the distance selling regulations may not cancel an order without our mutual agreement.

This cancellation policy does not affect your legal rights - for example, if goods are faulty or misdescribed.

The contract for purchase and supply is strictly between you and the trader and Timber-On-Line.com Ltd accepts no liability for any aspect of the transaction or delivery.

6. Faulty Goods / Guarantee

6.1 If there is a problem with the goods, please notify the trader by email or in writing providing details of the problem. It’s helpful if you can provide the trader with a digital photograph of the problem as this normally saves you having to return the goods for inspection. The trader will deal with the matter in accordance with your legal rights.

6.2 All goods are covered by a manufacturer’s warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty.

6.3 The manufacturer’s warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected.

6.4 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at the traders premises and checked.

The cost of returning goods to the trader is your responsibility, however on inspection the trader will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, the trader will return them to you, however you will be required to cover the traders reasonable postage costs.

6.5 Timber-On-Line.com Ltd accepts no responsibility for the condition or delivery goods supplied by the trader and any recourse/recovery must be negotiated directly with the trader.

6.6 Timber goods should be cared for in accordance with the traders care and maintenance instructions.

6.7 Timber items situated below a sink, covering a dishwasher, washing machine or other similar appliance should be protected against excessive water contact.

6.8 Items located near any source of heat or steam should be protected either by heat deflectors or other suitable protection.

6.9 Within this time scale the trader will replace defective goods free of charge, at their discretion, providing that you have returned to them any faulty goods upon request.

6.10 If an item is no longer available the trader may offer an alternative. However their liability will be to replace the faulty goods only and they may be unable to guarantee an exact match. In this instance you will have to negotiate the option of a refund direct with the trader.

6.11 Where the trader replaces faulty goods you are responsible for their disposal if they have not previously been returned to the trader.

6.12 The trader is unable to guarantee an exact colour match due to the nature of the product.

6.13 It is the responsibility of the client to ensure that all Timber purchased is maintained in accordance with the directions of the Trader. In the case of treated timber, the customer should ensure that the timber is retreated in line with the advice and recommendations of the trader and failure to do so will invalidate any product warranties.

7. Liability

7.1 The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the uk.

7.2 The trader does not accept liability for any consequential loss of profit or indirect losses. You should therefore not book installation of the goods until you have received them and inspected them.

7.3 Timber-On-Line.com Ltd accepts no liability for any transaction undertaken through this website.

8. Disclaimer

This disclaimer details our obligations to you regarding our website.  Please read this disclaimer in full before you use this Website. Using the Website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so please refer back to them in the future.

1. Use of Website

1.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.

1.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.

1.3 Subject to paragraph 1.1, no part of this Website may be reproduced without our prior written permission.

2. Visitor Conduct

2.1 With the exception of personally identifiable information, the use of which is covered under our Privacy Policy [insert hyperlink here], any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.

2.2 When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

3. Site Uptime

3.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.

4. Links to and From other websites

4.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.

4.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.

4.3 If you choose to link to our website in breach of Paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.

5. Exclusion of Liability

5.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.

6. Law and Jurisdiction

This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.